Registration opens at 8:00 a.m.

This interactive, in-depth session will examine the differences between a discipline investigation and how to triage internal complaints to determine an accurate response. Benefit from practical takeaways, smaller-group discussion and speaker-prepared reference materials for your work after the conference.  

   

Part I: Taking stock of emerging complaints  

• Analyzing the most common complaints against officers, including:  
• Validating the complaint  
• Gauging the level of severity  
• Performance actions taken against the officers  
• Actions communicated to the complainant and/or general public  

   

Part II: Triaging Complaints  

• Conducting a disciplinary investigation under the provinces’ respective Police Service Act and Police Act    
• Triaging workplace complaints against a police employee  
• Actions to resolve employee conflicts and/or performance challenges internally  
• Examining the threshold for escalating a performance challenge to a discipline investigation  
• Best practices for “no contact provisions”  
• Examining specific challenges for employees under probation  
• Determining the threshold for dismissal  

   

Part III: Action Items  

• How can the role of a police agency as a customer service provider reduce complaints?     
• What role can public education campaigns and community policing initiatives play in reducing complaints? 
 
• Assessing the correlation between training initiatives and a reduction in complaints